Terms and Conditions

The goal of Wizard Movers is to provide high quality moving services with a focus on punctuality. In order to keep schedules predictable, it has become necessary to implement an appointment cancellation/rescheduling policy. This policy enables the staff to better utilize available appointments for clients. Client cooperation and understanding is greatly appreciated.

Unexpected situations are bound to happen so Wizard Movers appointment change policy only requires 5 days notice to prevent the loss of deposit. If a client needs to cancel or reschedule the move and provides at least 5 business days’ notice there will not be any cancellation/rescheduling fees.

Cancellation: If a client cancels the appointment 5 business days prior to the move there is no cancellation fee and clients are refunded 100% of the deposit. If a client cancels the move with less than 5 business days notice the deposit is forfeited.

Rescheduling: If the client reschedules the move at least 5 business days before the appointed time there is no rescheduling fee. If a client reschedules the move with less than 3 business days notice they are charged 50% of the deposit. The final adjusted balance is due at the time of the rescheduled move.
Clients may reschedule the move only once if the request is submitted within 3 to 5 business days of the move, After a client reschedules the move with less than 5 business days they are no longer entitled to full deposit when canceling. However, the deposit will remain on the client account as a credit for any future moves.
Clients are permitted to reschedule appointments only once with less than 3 business days’ notice. After a late rescheduling appointment has been granted any other reschedules must be booked with a full deposit…
Rescheduling moves is subject to the availability of the Wizard Movers’ calendar. Changes to dates and times may affect the moving quote for local moves…

How to Cancel/Reschedule Appointment

Call 202-469-0719 or email [email protected]. For clients calling after hours, be advised this number goes to voicemail. Clients should leave a detailed message and contact number if canceling or rescheduling with less than 5 business days notice.
For changes made with less than 3 business days notice the after-hours canceling or rescheduling option is not available. Clients needing an emergency change of appointment will need to call the office during business hours. Clients may call 202-469-0719 to receive a verbal confirmation of late appointment changes. These changes are subject to the late cancellation/rescheduling policy.
If a client cancels the moving services after receiving moving materials (boxes, tape, bubble wrap, and packing paper) the cost of those materials and shipping will be deducted from the deposit.

All Customers are responsible for packing all the boxes and fragile items (glass, mirror, marble, and electronics) unless noted differently on this Estimate Cost For Service (via “Your Binding Estimate For Service No.” email). For health and sanitary reasons all mattresses, box springs, and futon pads must be properly protected in a Mattress box or plastic cover. Personal effects in plastic bags are not allowed in the truck. Packing supplies are not included in the transportation cost, unless noted differently on this Estimate Cost For Service and will be charged if required. Elaborate furniture items that need to be disassembled and reassembled may require a 3rd party professional servicing or additional labor and should be disclosed to your estimator in advance of the move to be included in the estimate. Reconnecting of appliances is not included in the estimate. Reassembly of any item is subject to the availability of tools and parts being available for delivery. Packing, materials, and unpacking services are available at an additional charge and are only included in this estimate if the service is listed in the services section of the estimate.

Carrier: the moving company. Shipper: the consumer is hiring the moving company. Articles listed as follows: Articles listed as CP = Carrier Packed; PBO = Packed By Owner; PO = fragile item to be wrapped with Pads Only per customer.

Some buildings require a certificate of insurance from the mover. Please check with your building management at both current and new locations regarding their requirements. Please notify your Relocation Specialist, and we will be glad to assist you. Note: A fee may apply depending on building requirements.For example: if the property is charging a fee for the use of a loading dock, or there is a parking meter in front of the building.

Customers must confirm parking restrictions with the building/s management or the local police department at both current and new locations for the carrier to avoid parking violations. If the truck physically or for reasons of parking restrictions cannot park close enough, Long Carrying or Shuttle Truck Service charges will apply and added to the original agreement.

Our Company requires that all drawers must be emptied before the day of the move. Furniture with full drawers will not be transported due to the high risk of damage to the actual furniture, premises walls, and floors.

Make sure that all of your utilities and appliances will be turned off from electric, gas, and water connections before the day of your move. We do not reassemble any utilities or appliances at both current and new locations on the day of your move-out or move-in.

Wizard Movers provides two valuation options: Limited liability and full replacement value (FVP). Both plans cover furniture and boxes packed/unpacked by Wizard Movers We suggest you purchase third party insurance to protect your property. Please read carefully before making your selection. Subject to the minimum valuation of $0.60 per pound per article and in compliance with and subject to the provisions of 49 CFR Section 375.701(a), Wizard Movers cannot control whether proper packing methods are used by the shipper, therefore on boxes packed by the owner as well as pressed wood (particle board) furniture, fragile or brittle items such as glass, china, ornaments, etc.; liability is limited to $0.60 per pound per article. Wizard Movers has the right to inspect and repair any alleged damage. Consumer shipper waives all claims and Wizard Movers are not liable or negligent for any damage to the interior or exterior of any residence including, but not limited to walls, floors, ceilings, stairs, banisters, carpets, plumbing, doorways, driveways, walkways, landscaping, etc. Besides, you are not able to give to us to carry, and we accept no liability whatsoever for firearms, jewelry, cash, banknotes, any financial instruments, hazardous materials, liquids.

Pickup and delivery dates are not guaranteed unless the optional Premium Guaranteed Service (P.G.S.) is purchased. Standard Service (S.S.) period is up to a maximum of thirty business weekdays, not including storage time, beginning on the first date indicated as available for delivery (not the date of pickup). The date indicated “1st available for delivery” is starting time of the delivery window and not the promised delivery date. Wizard Movers estimated delivery period is up to thirty business days from the date indicated as first available for delivery. All Estimated time of arrivals are subject to change depending on many industry factors such as traffic, weather conditions, unforeseen mechanical problems or unforeseen services to be rendered with orders scheduled before you (mostly applies on second, third, or fourth shifts). Note: Wizard Movers will not discount any account due to any delays listed above. We will keep the customer informed verbally of the move date with a new / revised ETA (Estimated Time of Arrival) depending on our schedule.

If prior to or on the day of the scheduled pick-up the shipper tenders more property or makes a change to the initial order for which they received an estimate; Wizard Movers may either (1) undertake the job with the additional property, in which case the shipper would only be required to pay 10% more than the initial estimate to receive the property on a non-binding estimate or 100% of the binding estimate and the remaining balance will be billed after the 30-day deferment. Or (2) Wizard Movers and shipper, may execute a Revised/Rescission document, PRIOR LOADING OR OTHERWISE BE BEGINNING THE JOB, this rescission document and the new estimate is given before loading will serve as the only current estimate for which charges will be calculated.

If a lawsuit becomes necessary to resolve any dispute between Wizard Movers and the shipper, said suit shall and must only be brought in circuit or county court in and for Montgomery County, Maryland. Suits involving disputes over interstate shipments must be limited to the governing federal law. Both parties agree to submit themselves to the jurisdiction of the Maryland Courts and agree given the relationship to the state; such exercise is reasonable and lawful. Shipper consents to jurisdiction in Montgomery County, Maryland, and at this moment waives the right to be served by the State of Maryland.

Wizard Movers may use agents/independent subcontractors on all orders. Additionally, unless you purchased an “exclusive use of the vehicle” option, there is no guarantee that your items will not be temporarily stored or offloaded and reloaded onto a different vehicle then performed pickup and consolidated with other shipments.

Final charges will be based on the actual weight or cubic feet/volume of property and services provided. The maximum amount demanded at time of delivery, before unloading, is the amount of the non-binding estimate plus 10%; or 100% of the binding estimate. Actual charges may exceed the amount of estimate if additional services were ordered or required to be performed; if a customer moved additional items, weight, or cubic feet; or if extra service options such as packing or storage were necessary.

The final charges associated with an estimate are determined by the actual weight of the shipment, subject to a 2,000-pound minimum. If the actual weight of the shipment is less than the estimated weight, final charges will be based on the greater of the applicable minimum or 100% of the original estimated weight less than 20 cents per pound for the weight under the estimate.

The neutral arbitration program has been designed to give neither party any particular advantage. If a dispute arises between Wizard Movers and the shipper arbitration may be a mutually beneficial alternative to help resolve the dispute. Section 49 CFR Section 375.211 provides that a mover must have a program in place to give the shippers an Arbitration alternative. Arbitration is optional and not required under Federal law. A. Summary of the arbitration process: Arbitration is an alternative to courtroom litigation. It provides each party to the dispute to present their cases and allows a neutral third party arbitrator to decide as to the merits of each side’s case. Arbitration subject to this agreement shall be conducted via written submission and, subject to the arbitrator’s discretion, through telephonic appearance. After the initial filing fees have been paid and the arbitrator selected, the initiating party or “Claimant” must submit a written brief summarizing their legal position and factual claims. All supporting documentation must be included with the initial arbitration brief. Copies of all documents must be submitted to all parties involved in the arbitration. Upon receipt of the Claimant’s arbitration brief and supporting documents, the responding party or “Respondent” will have 30 days to file their responsive arbitration brief and supporting documentation. Further deadlines and timetables are subject to the arbitrator’s discretion. B. Legal effects: If the arbitration alternative is chosen, then any decision made by the arbitrator may be binding. Additionally, an arbitration decision may not be appealed in a court of law. All parties agree that the Arbitrators decision will be based exclusively on the governing United States Federal Law without regard to conflicting State laws or regulations. C. Applicable costs: Each party is responsible for their costs associated with the arbitration. A benefit to the arbitration alternative may be that it is less expensive than traditional litigation. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their expenses, including but not limited to attorney fees. There is a $250 filing fee FOR EACH PARTY and a supplemental charge of a $50 administration fee. Call the carrier at the phone number on the front of this form for ADR processing forms.

Wizard Movers Basic Liability of $0.60 per pound per article at no charge. If any item is lost, destroyed, or damaged while in your mover’s custody, your mover’s liability is limited to the actual weight of the lost, destroyed, or damaged article multiplied by 0.60 cents per pound per article. This is the basic liability level and is provided to you at no charge. It is considerably less than the average value of household goods. Full value protection coverage is available for an additional cost at the customer’s request (cannot be purchased after a move has begun). See quote for Full Value Protection Amount of Liability above.

Wizard Movers shall not be liable for the loss or damage of the goods unless the claim is made in writing supported by pictures, value, and weight. As a condition precedent, all outstanding balances due to Wizard Movers must be paid in full before any claim can be made. Claims must be filed within 9 months of delivery or demand thereof is refused and must be limited to the destination descriptions of damages for each item on the inventory logs. All damages and missing items must be noted on the inventory logs. Damage indicators must specify each item damaged at the time of delivery. Shipper or agent has full authority to order services and enter into the agreement.

1. The mover may provide you with a revised estimate
2. DO NOT allow the mover to load the truck or perform any services before you agree in writing to the new estimate
3. If you have not signed the movers’ revised estimate, and the mover loads the truck, then Federal regulation requires that the mover has reaffirmed the original estimate and cannot demand additional payment at delivery for the additional items. Any balance due above the binding estimate would need to be billed by the mover thirty days after delivery.

This is why we ask you to notify us of modifications at least three business days before the scheduled pick-up date, to avoid surprises at pick-up! On the day of pick-up, your foreman may offer you a newly revised estimate listing all costs for the entire movie including the additional services ordered or additional items to be moved, if any. The total price will be the same as the price listed on this estimate if your inventory’s estimated weight/volume has not changed and if you do not require additional services. If your inventory’s estimated weight/volume increases or if you require additional services, however, then your price may change based on the rate per pound and cubic feet stated in this estimate.

As per company TERMS AND CONDITIONS, in the unlikely event, a customer realizes that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t receive prior, during, or after services were completed, all customers FULLY understand that they MUST initially give the service provider (Moving Company) the FIRST RIGHT to fully investigate and respond in writing with a resolution to their issues. To do so, please contact our Claims Department at [email protected] or Mail your inquiry to 199 E Montgomery Ave Suite 100, Rockville, MD 20850: In the event, you are not satisfied when a resolution is made to your claim/complaint against the company, ONLY THEN you may contact any state, city, government, insurance, and consumer group such as the BBB, public, media organization, internet website or credit card agency.

In accordance with 49 CFR § 375.401(a)(2) and 49 CFR §371.113(c)(1), the customer agrees to waive a physical survey in-home estimate of the household goods and alternatively agrees to receive a non-physical survey-based written email generated Binding Estimate based upon the customer provided item list of property to be transported and services ordered. Has the customer agreed to receive and subsequently received the FMCSA publications “Ready to Move? – Tips for a Successful Interstate Move” and “Your Rights and Responsibilities When you Moved” via e-mail hyperlink and accessed the Federal consumer protection information on the Internet.” The terms of this estimate and all services to be provided are subject to the carrier’s tariffs, incorporated by reference, and available for inspection upon reasonable request at the carrier’s offices. Please refer to: “You’re Rights & Responsibilities When You Move” Brochure – Rights & Responsibilities as well as “Ready to Move” Brochure – Ready to Move.
https://www.fmcsa.dot.gov/protect-your-move/tips-for-success
https://www.fmcsa.dot.gov/protect-your-move
https://www.fmcsa.dot.gov/protect-your-move/what-if-problems

To ensure that consumer’s inquiries are handled promptly, courteously, and accurately, some of the phone calls between you and us or any of our affiliates, agents, assigns and service providers, may be monitored and recorded by us and any of our affiliates, agents, assigns and service providers, to enhance service to you. You consent to this monitoring and recording. You agree that Wizard Movers may make calls and/or send text messages to you at any telephone number associated with your account. You further agree that Wizard Movers may send emails to you at any email address you provide us or use other electronic means of communication to the extent permitted by law. Consent may be revoked at any time and by any reasonable means by calling 202-998-2699 or email [email protected]

CONSENT FOR ELECTRONIC DOCUMENTS

The terms “you” and “your” refer to a consumer who submits a request for the move or booked a move with Wizard Movers (“we,” “us” and “our”) or any of our affiliates, agents, assigns, and service providers. By agreeing to receive information from us electronically, you will receive certain disclosures, notices, information, and documents related to your request/ Moving Estimate (“Documents”) electronically, which may include through our website(s), other websites related to the Application, and your email address. The Documents you receive from us electronically will include, but are not limited to, the Moving Estimate, this Consent for Electronic Documents, the Consent for Sharing and Use of Information, our Privacy Policy, the Consent for SMS/Texting, the Telephone Consumer Protection Ac. This Consent for Electronic Documents informs you of your rights regarding receiving these Documents electronically. You will be unable to use our services unless you consent to receive Documents electronically. This consent applies to the Moving Estimate you are requesting and all documents and records that relate to it.

HARDWARE AND SOFTWARE REQUIREMENTS

Before you decide to receive the Documents electronically, you must determine if you have the necessary hardware and software described below to access and retain the Documents. To access the Documents, you will need a working email address, Adobe Acrobat Reader, and a computer or other access device that can access the Internet using a web browser. To retain the Documents, the computer or access device must allow you to download and save Documents to a hard drive or external storage media, print web pages as well as embedded HTML files or both. You should save and/or print this page to be sure you have the necessary hardware and software.

WITHDRAWING CONSENT

You may withdraw your consent to receive Documents electronically at any time by contacting us via telephone at 202-469-0719 / [email protected]. If you do, we will continue with the Moving Estimate or actual relocation process in non-electronic format at no charge to you. If you decide to withdraw your consent, any Document that we previously provided to you as an electronic Document will remain valid, enforceable, sufficient for its intended purpose, and unaffected by the withdrawal of your consent. If you decide to withdraw your consent for electronic Documents, you will not have the option later to receive Documents from us electronically.

COPIES

If you wish to obtain a paper copy of any of the Documents, you may call us by telephone at 202-469-0719 and request a copy at no charge.

UPDATING YOUR CONTACT INFORMATION.

To update your email address or mailing address, contact us by telephone at 202-469-0719.

CONSENT AND ACKNOWLEDGMENT.

BY COMPLETING ALL REQUIRED FIELDS WE PROVIDE TO YOU, SELECTING “I AGREE WITH WIZARD MOVERS MOVING COMPANY POLICIES AND WITH WIZARD MOVERS CANCELLATION AND RESCHEDULE POLICY,” AND CLICKING THE “PROCEED TO BOOK YOUR MOVE” or “PAY DEPOSIT BUTTON ON OUR WEBSITE CONFIRMATION PAGE, YOU ACKNOWLEDGE AND AGREE:

THAT YOU CAN RECEIVE DOCUMENTS ELECTRONICALLY AND CAN ACCESS AND RETAIN THOSE DOCUMENTS;

THAT YOU CAN RECEIVE AND READ EMAIL MESSAGES SENT TO THE EMAIL ADDRESS IN YOUR REQUEST;

THAT YOU CAN ACCESS INFORMATION PROVIDED ELECTRONICALLY AT OUR WEB SITE AND OTHER WEBSITES RELATED TO YOUR REQUEST;

TO RECEIVE DOCUMENTS ELECTRONICALLY AND TO STORE OR PRINT THOSE DOCUMENTS FOR YOUR RECORDS;

THAT THE ACTIONS DESCRIBED HERE OR ON THE DOCUMENTS WILL SERVE AS YOUR ELECTRONIC SIGNATURE ON ANY SUCH DOCUMENTS; AND

THAT YOU ARE PROVIDING YOUR CONSENT TO RECEIVE ELECTRONIC COMMUNICATIONS FROM US UNDER THE ELECTRONIC SIGNATURES IN GLOBAL AND NATIONAL COMMERCE ACT, AND INTENDING THAT THIS LAW APPLY TO YOUR TRANSACTIONS WITH US.

PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

CONSENT FOR SMS/TEXTING

If a mobile number is provided, we may text you information about your relocation. Wizard Movers does not charge to send or receive text messages as part of our relocation process. However, messages and data rates may apply. Please consult with your wireless carrier for applicable text messaging fees.

Once your mobile number is in our system, you may reply STOP to [email protected] or 202-469-0719 to opt-out of the service or call 202-469-0719.

We may modify or terminate our text messaging services from time to time, for any reason and without notice, including the right to terminate text messaging without notice, without liability to you, any other user, or a third party. We reserve the right to modify these Terms of Use from time to time without notice. Please review these Terms of Use from time to time so that you are timely notified of any changes.

Additionally, you agree that we may send any SMS Notifications through your communication service provider in order to deliver them to you. You agree to provide a valid mobile phone number for these notifications. You further agree to indemnify, defend and hold us harmless from and against any and all claims, losses, liability, cost, and expenses (including reasonable attorneys’ fee) arising from your provision of a mobile phone number that is not your own or your violation of applicable federal, state or local law, regulation or ordinance. Your obligation under this paragraph shall survive termination of the Agreement, SMS Notifications are provided for your convenience only.

The purpose of this website is to provide visitors with useful information and allow them the opportunity to request additional information regarding moving/relocation needs. Our visitors have the right to be aware of any information collected and used, and under what circumstances, if any, information is disclosed.

GENERAL PRIVACY AND DATA RESPONSIBILITY

WIZARD MOVERS does not sell or share information collected about you or the services you are requesting. Any information collected, regarding you or the services requested, will only be used to provide information or perform the services requested. We thoroughly vet any third-party services we utilize to ensure they will treat your information with the respect you deserve.

INFORMATION COLLECTION AND USE

Registration is not required to enter our site.

We respect each website visitor’s right to personal privacy. To that end, we collect and use information throughout our website only as disclosed in this privacy policy. This statement applies solely to information collected on this website.

For each visitor to our website, the web server automatically recognizes the visitor’s domain name only; it does not recognize email addresses and does not uniquely identify the individual or other identifiable details. The information we collect is used for internal review and to improve or enhance our website’s content. Under no circumstances is data shared with third-party organizations for commercial purposes.

Individuals may choose to submit either estimate request forms or customer service inquiry forms. During completion of these forms, users must include certain contact information. This information is never sold or shared with any third-party organizations. It is gathered only for the purposes of contacting visitors regarding services for which interest has been expressed.

We do not have an order form. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information collected from our website.

From time to time, we engage our visitors through online surveys. On these occasions, we do not sell or share our subscribers’ email addresses.

MOVE QUOTE FORM INFORMATION

We provide visitors to our website with the ability to enter their move details and personal information to initiate a quote for our services. We store this information, both in your browser while you complete the form and in our internal systems after submission, and use it to estimate and provide services. The information stored in your browser is stored for the purpose of improving your experience while interacting with our web form by having the ability to recall specific information when choosing to go back and edit the information before submitting it. By entering your information, you are willingly sharing personal information with us to be used as referenced in the General Privacy and Data Responsibility section of this policy. Once the form is completed and submitted, all information stored in your browser is automatically cleared. Your local storage can also be cleared at any time through your browser settings.

CHAT FEATURE

WIZARD MOVERS processes and stores personal data within the online chat feature for the purpose of providing support via chat. You have the right to request your personal information collected be deleted, and you may obtain a copy of any personal data stored in the chat database by contacting us via the steps outlined in the DELETING YOUR PERSONAL INFORMATION section of this policy.

EMAIL COMMUNICATIONS

By providing your contact and other information to WIZARD MOVERS or through this Site, you have given your express consent for WIZARD MOVERS and its franchisees to use your personal information as outlined in this Privacy Notice. To the extent that applicable law requires express consent, express written consent, or “opt-in” for the collection and use of certain types of personal information, WIZARD MOVERS will maintain processes and procedures to ensure such information is collected with express consent. Each communication that potential customers receive from WIZARD MOVERS will give instructions on opting out or unsubscribing from future email communications.

The security of your information is very important to WIZARD MOVERS to use appropriate administrative, technical, personnel, and physical safeguards to protect the security of your personal information. WIZARD MOVERS also makes all attempts to ensure only necessary people and third parties have access to personal information in order to safeguard your personal information against loss, theft, and unauthorized use or modification. WIZARD MOVERS uses some of the most advanced Internet security technology available today to protect your information. WIZARD MOVERS practices industry standards and frameworks for securing data systems and the data that is stored.

If you choose to opt-in to our tracking policy displayed on every page of our website, we will utilize cookies to enhance the user experience while on our site. This includes the use of location selection cookies to eliminate the requirement of subsequent selection when returning or viewing apps or other pages of the website. Remarketing/retargeting cookies are also utilized to display advertisements on other third-party websites based on visits. All remarketing/retargeting tracking abides by guidelines outlined with that specific ad provider network. A session value is assigned while visiting a webpage to remember events or actions you have completed while on the site. This value is updated upon any subsequent visits. IP addresses tracked through Google Analytics are anonymized, per Google guidelines.

Cookies strictly necessary for site functionality are those utilized to track a user’s opt-in status for the purpose of recording consent, selected location information from the last visited page to keep your desired location set, and the user’s browser language to keep your preferred or selected content language in place across the website.

If you opted in to our tracking policy, but still wish to clear remarketing/retargeting pixels, these may be removed by following the instructions for cookie deletion for your specific web browser.

DELETING YOUR PERSONAL INFORMATION

In ordinance with European Union GDPR guidelines, Personal Identifiable Information (PII) stored can be deleted or obtained per request by sending an email to [email protected] and providing your name, email address, and phone number. The request will be fulfilled within 30 days after any transactions pending with WIZARD MOVERS have ended, including outstanding damage claims, pending moves, and/or outstanding payment. The request will include the removal of personal information including name, email address, and phone number from all internal systems.

EXTERNAL LINKS

WIZARD MOVERS is not responsible for the privacy practices or content of any external websites to which it links from this site. These other websites may collect their own cookies and data from users or solicit personally identifiable information that is beyond our control. You should consult each website’s privacy policy or contact the website administrators directly if you have any questions about the use of the information they may be collecting.

CALL TRACKING

Call tracking is utilized to display dynamic phone numbers across our website. These help to identify the source that helped you find our website. Calls may be recorded for training purposes and any personally identifiable information is redacted within the recorded call file.

NOTIFICATION OF CHANGES

We reserve the right to revise our privacy policy at any time without advance notice. Any change to this policy will be posted on this site and the new policy will apply only to information collected following the posting of the new policy.

CONFLICT RESOLUTION

We are committed to resolving disputes within five (5) business days. If problems arise, visitors may contact us by mail, email, telephone, or fax.